Testimonials

 
PROFESSIONALISM …

Michelle helped my family with a cross-country move. While we had lived in the Bay Area before, we were not entirely familiar with our target areas. Michelle spent incredible amounts of time looking at houses, taking pictures and sending us data that made our search from afar that much easier. On more than one occasion, she even sketched detailed diagrams and took measurements of entire properties! Michelle clearly had many contacts in the local market and was instrumental in helping us find the perfect house despite our difficult situation. Her hard work, professionalism, experience, and extremely pleasant demeanor made the process an enjoyable and successful one, and I would highly recommend her services to anyone looking to buy or sell a home in the area.
-Dave Masci

NEGOTIATING, CLOSING THE DEAL & LOCAL KNOWLEDGE …

Our experience with Michelle was nothing short of phenomenal. She helped us find and buy our dream home in 2008. She is a tireless professional and always went the extra mile to ensure that we were happy and well informed. She ultimately found us the perfect home in our target neighborhood in Menlo Park, and it wasn’t even listed! She was very helpful throughout the process: from targeting, to shopping, to negotiating and closing the deal. She even helped us with suggestions and introductions in preparing the house after closing! Given that she was born and raised in the area, her knowledge of the neighborhoods and the local market is exceptional. Since our work with Michelle, we have referred her to multiple other family members and friends and she continues to create lifelong clients in every interaction. We very highly recommend Michelle for all your residential real estate needs on the Peninsula.
-Issac and Kathleen Fehrenbach

REPUTATION & KNOWLEDGE …

We are so grateful to of had Michelle lead us to the purchase of our dream home. We love this neighborhood and couldn't be happier. Michelle really took the time to figure out exactly what it was we were looking for. Michelle had several listings for us to look at and even showed us homes that weren't even on the market yet. It gave me the confidence that we would have plenty to choose from and not be missing out on any hidden gems. When she took us through countless homes, she would immediately point out the pros, AND cons that were specific to what suited our family. I never felt rushed, and in fact being pregnant at the time, I was anxious to get into a home, but Michelle made sure we didn't rush any decisions and thought everything through. Feeling the pressure of a competitive buyer’s market in our neighborhood, Michelle made me feel confident that we would win the bidding war on the beautiful house we now call home. There were a few other offers on our home, even one higher than ours. It was a very pleasant surprise to find out our offer was accepted. Michelle's reputation in the area really put us at the top. Once we got our offer accepted, Michelle put us in the hands of the most helpful, patient and confident lenders, and escrow agents. The whole experience was a total pleasure thanks to Michelle's knowledge, professionalism, and confidence.
-Charles and Sage Neri

ANTICIPATION & PREPARATION …

Dear Michelle, Thank you so much for all of your hard work to sell our house in Palo Alto. It has been a pleasure working with you. You anticipated everything that needed to be done and coordinated all the people needed to prepare our dated home for market. You were able to draw in multiple offers and make the sale happen. Your efforts were a big relief for me, especially working from this long distance. Best wishes for a long and happy career!
-Tom Booth

RESOURCES FOR EVERYTHING …

When our mother decided to leave the family home and move to senior housing, she left a home that she had lived in for over 50 years. It had last been updated in the 1970’s. We live back East, and a family friend recommended Michelle to us. She was outstanding. We came out for just one week, to organize emptying the house of furniture, and personal possessions (and all the ‘junk’ that can accumulate in a house lived in for so long); to determine what renovations were needed to update the house, and to decide on a marketing strategy that would enable us to sell the house as quickly as possible. Michelle guided us through all of this. She had resources for everything; from the ladies who helped us go through and empty the house, to the contractors, painters and landscapers who were able to do all the work needed to make the house look current and inviting. She even went with us to Home Depot to pick out the new light and bath fixtures. We returned home after one week, basically leaving it all in Michelle’s hands. We trusted her with everything from overseeing all the updating, to personally taking our mother to the closing. She kept us current with all the activities, and stuck to her strategy of selling the house within one month (3 weeks were spent on minor renovations, painting, landscaping, etc). We had the house on the market for only 10 days, and accepted a bid that was higher than our asking price. Not only is Michelle incredibly competent and professional, she is an absolute delight to work with. We recommend her without reservation.
-Ann and Dennis Cohen

STRATEGY, ESCROW MANAGEMENT & CONCIERGE SERVICE …

As first time buyers, we were a bit mystified and overwhelmed with buying a home on the peninsula. Michelle is incredibly knowledgeable about all the neighborhoods and sub-neighborhoods, and she was a fantastic trusted resource for us as she guided us through the process. She actively helped us throughout our long search process: in the beginning, she showed us a broad range of homes to help us get acquainted with the market. As we learned more about what we wanted, Michelle showed us houses that met our specifications. We appreciated Michelle's hard work and professionalism. When she found houses that were particularly great for us, we got her call and were usually the first buyers to see the place. When we found the perfect match, Michelle worked around the clock to make sure our negotiating strategy worked and that our offer was accepted. And this was only the beginning! She coordinated with the lenders, title, escrow, sellers and inspections before the final close. She also has continued to be a great source of referrals for work that we have done since moving in. We feel very loyal to Michelle and will use her the next time we need assistance with our real estate needs. We recommend her to anyone who is looking for help in the home buying or selling process.
-Hilary and Carter Keller

UNCOMPROMISED SERVICE & ATTENTION TO DETAIL …

I was referred to Michelle by a friend and have since referred numerous friends and family to her. You were professional, easy to work with, diligent and energetic throughout. You made what could have been a difficult situation in a tough market, much easier and pleasant. Your uncompromised service and attention to detail puts you above just the ordinary realtor. I have nothing but compliments for your work from start to finish. It was a pleasure working with you, and I hope to have a chance to refer you some business in the future.
-Ali Alhassan

COMMUNICATION & LOYALTY …

Michelle has listed and sold three of our homes and she represented us on three times on the purchasing side for several properties we have owned in Menlo Park and in Woodside. She was extremely professional, efficient and detail oriented. We have a full house – teenagers, dogs and cats and thought that the process of selling our house would be disruptive to our family and lifestyle. Michelle proved us wrong and made the process easy and fun. Not only was she there at every showing, she continuously kept us in the loop with feedback from other agents and their buyers. Now that our family needs have changed and our children are off to college, Michelle, through her many local connections found us our dream "retirement" home. The house was not on the market and she coordinated with the owners and us to make the deal happen! We couldn't be happier with your services and we appreciate your continued loyalty to our family! Thank you Michelle for making the process of buying and selling our homes throughout the years both enjoyable and successful!
-Confidential Client

EXTENDED SERVICE BEYOND CLOSE OF ESCROW …

When we started looking for a home we were doing it without a Realtor. We were introduced to Michelle a little bit into our home searching process. We were really glad she was there by our side to help us out. Michelle is not only a wonderful Realtor and a wonderful person; she is very kind and caring to all of our needs. She was very easy to work with. If we would come to Michelle with any problems or question they would be solved or answered in a very short period of time. We bought a few houses before, but our last experience with Michelle was the easiest. Even a month after we were the owners of the house she would call in and ask if everything is ok, and recommended vendors and people to use for our needs as we began the process of moving into our new home. Michelle took very good care of us. If in the future we will be looking into buying or selling another house we would defiantly ask Michelle for her help.
-Marina, Igor, Mikhail & Rita Krivenko

PROFESSIONAL STRATEGY & PERSISTENCE …

In a market where multiple bids were the norm, Michelle found us a great home in an excellent location, within our stated budget. There were seven offers on our new house. We were not the highest offer nor could we afford to compete in a bidding war. Michelle’s professional strategy and her persistence upon presenting our offer is why ours was accepted. She worked with the Seller's agent to make sure the transaction went smoothly. She also coordinated with our loan agent, handling all the details necessary to make sure nothing fell through the cracks. Overall, our experience with Michelle was an example of how a competent, experienced agent can make all the difference when purchasing a home. I'm certain that if it wasn't for her help, we'd still be struggling to find a good home. Her professionalism, attention to detail, and commitment to excellent service was truly impressive. We wouldn't use anyone except Michelle when looking to buy or sell a home. Every time we hear someone say they want to buy or sell a home we tell them to call Michelle!
-Sherry and Doyle Rundell

COMMITMENT & DESIRE …

When I first hired Michelle as my real estate agent, I was looking for homes in a specific location. After listening to me and understanding my personality and lifestyle, Michelle recommended that I look into a different location better suited to my needs and with a higher resale value. Boy was she was right! I’m forever indebted to her for convincing me to change locations. I was a really picky buyer and had to have a number of requirements for my perfect first home, as well as stay within a reasonable budget. Michelle, patiently, worked with me and showed me great homes, but I kept turning them down for specific reasons. After 9 months of staying positive, working really hard, and continuously giving me detailed updates, she called me at 9am and said, “I found your home, but you need to come up here now.” Again, Michelle was right. Within an hour of her phone call, I was touring the home and falling in love with it. The place was EXACTLY what I was looking for and Michelle found it before it went on the market. I’ve lived here for almost 3 years and still think it’s the best place in the world. Michelle really took the time out to understand my taste and needs. That’s why, upon discovery, she knew this fabulous home was right for me from the start. Her commitment and desire to find the right place that will make the buyer happy is what all real estate agents should possess. Thanks Michelle!!!
-Payvand Kadivar

EXCELLENT TIME MANAGEMENT …

I was Michelle's first sale in San Francisco. I knew I could trust her. She knew exactly what to weed out for me and facilitated the whole process. She only took me to places she knew I would like instead of dragging me around to see everything. She was always the first there on a tour and would even call me on my way to a property showing to tell me where to park. You would be lucky to work with her.
-Danielle Bianchi